• After reading the case study, briefly
describe each of the four employees
and their position within the PBA
organization as highlighted in the
article Process Theories of
Motivation Inside Tour Operations
Staff G.
• Determine if any of the employees
have motivational problems.
• Describe whether they are
related to the employees’ level of
belief:
• that their efforts and their
level of performance match
(expectancy).
• that their performance equals
their expectation of rewards
(instrumentality).
• Give examples from Todd et
al. (2019) related to your
descriptions.
• Using Vroom’s Expectancy Theory,
describe the valences of each of
Thad’s staff members in the case
study.
• Create a motivational strategy
specific to Shelley’s case study that
will heighten her motivation.
• Reflect on your own recent or
currant Inndarchin nrartien and
• uagc.instructure.com
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